Remote Support

Need a Nerd Wellington can help you by visiting you at your home or place of work, or we can access your computer remotely.

Remote support is a cost effective and secure means of trouble-shooting a computer or laptop problem. We use a secure connection that can’t be opened without your permission and closes when you ask it to. Once a remote session is completed, it can’t be re-opened.  Everything is done with your permission.

It’s important to note that while remote service can work really well for a computer problem, it does require these things:

  • That you have a good internet connection for us to connect with
  • that your computer can be turned on.  If your computer won’t turn on then we can’t access it.
  • that the problem is with your computer and not some other problem like your wifi, router

Need a Nerd Wellington can help you by visiting you at your home or place of work, or we can access your computer remotely.

Remote support is a cost effective and secure means of trouble-shooting a computer or laptop problem. We use a secure connection that can’t be opened without your permission and closes when you ask it to. Once a remote session is completed, it can’t be re-opened.  Everything is done with your permission.

 

It’s important to note that while remote service can work really well for a computer problem, it does require these things:

  • That you have a good internet connection for us to connect with
  • that your computer can be turned on.  If your computer won’t turn on then we can’t access it.
  • that the problem is with your computer and not some other problem like your wifi, router

Remote Support is offered to you in 15 minute blocks with a 30 minute minimum charge of $49.00 + gst. 

Each 15 minute block after the initial 30 minutes is priced at $25 + gst.

Get in touch with us to set up Remote Support