Who Are We?

Need a Nerd Lower Hutt is an independent technology firm that’s been helping businesses and residential customers with all their IT requirements since 2011. The range of things we do is limited only by the needs of our customers, so if there’s anything you help with, just ask us and the chances are we’ve helped other customers with similar problems.
Need fast effective computer help? Contact us now.

Broadly, our services cover:

On-site Support


We are a service business that comes to your home or business and investigates problems, delivers a quick and affordable fix and provides advice on everything related to your technology. We see most of our customers on the same day they call us or the next day. If your problem is urgent then we will do our best to see you straight away. Our technicians carry a range of stock in their cars so we can fix most problems in the one visit. Our charges are competitive and our service is great – just check out our Google reviews.

Repairs and Replacement and Upgrades


If you’re having problems with your laptop or desktop computer, we will diagnose the issue and advise you on the best course of action. It may be that your laptop or computer needs more memory or a new hard drive or a reinstall of Windows 10 or Apple Operating System. It may be that your machine has reached that time when replacing it with something new and faster is the better course of action. Whatever the outcome, we will lay out all the options and give you the best advice possible. If a new computer is what you need then we will provide you with quotes for equipment that best suits your needs and your budget.

Everything You Might Need


Whether it’s problems with your email, Microsoft or Apple software, virus protection, data backups, wifi or anything that’s stopping you from having a trouble-free computer experience, we can help. All you need to do is call or email us and we’ll take care of you.

What our clients say about us...

The Nerds offer great service and they know what they’re doing – when my laptop blew up,

Carl was onto it quickly and sourced me a pretty new rose gold one.

Would recommend to everyone.

Raewyn Ng

Need a Nerd have saved me from IT-phobia a number of times, so I now live free of wifi anxiety.

They got my initial wifi service up and running, got it upgraded it to fibre then managed to get my Sonos music system working, after I spent many hours trying myself.

I see them as my personal IT ambulance service, arriving swiftly and administering life-saving IT CPR.

With a lot of our work done from home they are simply life savers.

Kevin Norquay

Need-a-Nerd have dug us out of a couple of computer holes recently, and we’ve found them quick, responsive and efficient.
We’ve had a hard drive fail, and some internal network issues that were all sorted onsite within a day.
We’ve also had some good system planning advice and back-up and protection proposals put forward that we will be able to build into our hardware investment in the future.
Need-a-Nerd are now our on-call PC guys for all our offices in the Wellington region.
I highly recommend them.

Richard Horn

Need A Nerd really saved my bacon! Ask for Carl if you have any urgent IT emergencies,

I’d highly recommend the Nerds.

Ryan Marston

Need a Nerd is a great IT one stop shop.

Their responsiveness, service, professionalism and knowledge are top notch.
They listen and understand the relevant issues and bring forth the right solution in no time.

I highly recommend Need a Nerd.

Wim de Waard

I had Rob visit for what I thought would be a relatively simple job.

He arrived on time, was very easy to get on with, managed to work two PCs at the same time, and was thoroughly helpful.

All round v good experience.

Andrew van Brunnick

I would just like to take this unexpected opportunity to publicly thank both Carl & Blair for their exemplary high & fair-minded approach to working through solutions to my particularly difficult PC tech problems.
Blair quickly worked through my initial issues but the realisation that I was basically expecting high performance from my older, slower PC led two him installing a quality new computer for us at an affordable price with all the Windows 10 bells & whistles.
The new music software too that Blair recommended & installed is now working a treat & I would like to acknowledge both his patience & analysis/remedy of a potentially difficult transition from my older software to the newer, updated music programme he recommended.
Carl’s personable follow up approach has really sealed the deal for me with regards to my belief that every individual they deal with really matters to Need A Nerd. Muchas gracias amigos!

Anthony B Murdoch

Our 5 Service Promises
Need A Nerd – Wellington will:

1. send an experienced technician to you within 24 hours of your service request
2. provide remote support on the same day
3. promise to explain what we do in plain English
4. only charge for actual work done
5. only sell or recommend products and services that best suit your needs

If this sounds good to you, fill out our contact form and we'll be in touch.